Refund Policy

1. What is covered

The guarantee applies to your first payment on a Pro subscription, monthly or yearly. Ask within 14 days of the date that payment was taken and you get all of it back.

The Free plan costs nothing and needs no refund. It is also the honest way to find out whether the app suits you before paying anything: quizzes, SRS, kanji practice and all five JLPT levels are on the free account.

2. Renewals

A renewal charge is outside the 14-day guarantee, because you have already had a full period to decide. Two things still apply:

• You can cancel at any time from the customer portal. Cancelling stops the next renewal and leaves your access running to the end of the period you have paid for — cancelling does not cut you off early.
• If a renewal charged you by surprise — you meant to cancel, you did not use the service in that period, the charge was duplicated, or something on our side went wrong — write to us. We would rather refund it than keep money someone did not mean to spend.

3. Statutory rights

If you are a consumer in the UK or the EU you have a statutory 14-day right of withdrawal for digital services. Our guarantee is written to match it, and nothing in this policy takes away a right the law gives you. Consumer protection law elsewhere applies in the same way.

4. How to ask for a refund

Either route works:

• Email [email protected] from the address on your account, or
• Reply to the order confirmation email from Lemon Squeezy, our merchant of record.

We aim to answer within 2 business days. Once a refund is approved, Lemon Squeezy issues it to the original payment method; how long it takes to appear is up to your bank or card issuer, and is typically 5 to 10 business days.

5. What a refund does to your account

This is what the system actually does, so there are no surprises:

• A full refund ends Pro immediately. Your account returns to the Free plan as soon as the refund is processed, rather than at the end of the period you were refunded for. You have your money back, so the paid features stop.
• A partial refund leaves your access alone. If we return part of a payment, you keep Pro for the period you paid for.
• Nothing you studied is deleted. Your account, progress, streak, review history and bookmarks all survive a refund. If you later subscribe again, everything is where you left it.

6. Chargebacks

If something has gone wrong, please write to us first — a refund is faster than a chargeback and costs neither of us a dispute fee. We will not refuse a refund we owe you in order to force a dispute.

7. Contact

Refund requests and billing questions: [email protected]. See also our Terms of Service and Privacy Policy.